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1. Who we are
Mera Khana LLP ("we", "us", "our") is a limited liability partnership registered in India, with registered offices at Ground Floor, No. 157, Maramma Temple Street, Kumara Park West, Malleshwaram, Bengaluru, Karnataka, 560003. In accordance with the Digital Personal Data Protection Act, 2023, we act as the Data Fiduciary responsible for determining how and why your personal data is collected and processed. We are committed to processing your personal data lawfully, transparently, and securely.
2. What we collect
When you submit an enquiry through our contact form, we collect the details you provide: your name, email address, telephone number, organisation or company name, the service of interest, and your message description. When you browse the website, we automatically collect basic technical details such as your internet protocol (IP) address, browser type, operating system, and pages viewed, solely through cookies and analytics tags you have consented to. We do not gather sensitive personal data or financial payment records through this public website.
3. Why we use it
We process your personal data primarily to respond to your service enquiries, prepare catering quotations, and establish operational communication regarding canteen management or catering services. Technical browsing data is utilised to maintain site functionality, monitor system performance, and enhance the digital experience for our visitors. We also process personal information where necessary to comply with applicable statutory duties, accounting records, and regulatory mandates under Indian law.
4. Consent
We collect and process your personal data only when you give us clear, informed consent, such as by submitting an enquiry form or choosing non-essential cookies. You have the statutory right to withdraw your consent at any point in time by contacting us by email. Withdrawing consent does not affect the legality of any data processing conducted before your withdrawal, but it may prevent us from providing detailed quotes or following up on catering requirements.
5. Sharing
We do not sell, rent, trade, or commercially transfer your personal data to any external marketing agencies or third parties. We share your information solely with trusted service providers who support our core operations, including website hosting infrastructure and corporate email routing, all bound by strict confidentiality obligations. We may also disclose personal data when compelled by court orders, statutory law enforcement authorities, or regulatory bodies under Indian legal processes.
6. How long we keep it
We retain your contact information and correspondence only for as long as necessary to resolve your enquiry, manage ongoing commercial negotiations, or service active contracts. For general enquiries that do not result in a catering agreement, records are securely expunged after two years from our final contact unless longer retention is required by tax or corporate compliance laws. Automatically recorded technical data is routinely deleted or irreversibly anonymised after twelve months.
7. Security
We enforce reasonable security practices and procedures in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 to safeguard your personal data. All data transmitted between your browser and our server is encrypted using Transport Layer Security (TLS). Our systems employ access controls, firewall monitoring, and credential management to prevent unauthorised access, accidental loss, disclosure, or destruction of personal records.
8. Your rights
Under the Digital Personal Data Protection Act, 2023, you possess comprehensive rights concerning your personal data. You have the right to access a summary of your personal data processed by us, request correction of inaccurate or incomplete records, and request the erasure of data that is no longer required for its original purpose. You may also nominate another individual to exercise these rights in the event of death or incapacity, and lodge grievances with our Data Protection Officer as detailed below.
9. Children
This website and our catering services are directed entirely toward commercial enterprises, corporate clients, and adult organisers. We do not intentionally collect, solicit, or process personal data relating to minors under the age of 18. If you believe a child has provided us with personal contact information without parental or guardian authorization, please notify us immediately so we can promptly delete the data from our records.
10. Cookies
Our website uses necessary cookies to enable basic navigation and remember choices, as well as optional functional cookies for embedded Google Maps. You have complete control over whether non-essential cookies are placed on your device through our cookie banner and persistent footer preferences. For exhaustive details regarding individual cookie categories and their operational lifespans, please review our comprehensive Cookie Policy.
11. Changes to this policy
We may revise this Privacy Policy periodically to reflect changes in our operational procedures, technological safeguards, or legislative updates under Indian data protection law. Any modifications will become effective immediately upon posting to this page with an updated revision date. We encourage you to review this policy periodically to stay informed regarding how we protect your information.
12. Grievances and contact
For questions regarding this policy, requests to exercise statutory data rights, or formal privacy complaints, please reach our designated Grievance Officer. You may contact us by email at info@merakhana.co.in or by postal mail addressed to: Grievance Officer, Mera Khana LLP, Ground Floor, No. 157, Maramma Temple Street, Kumara Park West, Malleshwaram, Bengaluru, Karnataka, 560003, India. We will acknowledge and address your grievance within the statutory timelines prescribed by law.